Ammendment Cancellation & Refund Policy

To amend/cancel your ticket / tour package booking , call Customer Care on 07439737562
Please refer to airline specific amendment and cancellation policy while using Vcent Media Pvt Ltd Services.
You may be required to directly contact the nearest airline office (of the concerned airline) to get your
reservation cancelled.
How do I get a refund after cancelling my ticket or reservation?
In case of no-show or unutilized bookings, you shall be required to make requests for any valid and applicable
refunds, as per the defined policies, within 90 days from the travel date in case of air/ rail/ cab/ bus tickets
and/or the date of check-in for hotel bookings. No refund would be payable for any requests made after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.
If we have received the payment through a valid credit card, then the same will be refunded to your credit
card.
All refunds shall be processed subject to processing of refunds by the respective airline/service provider.
What are the cancellation/amendment charges?
Cancellation and/or amendment of airline tickets are at all times subject to fees/charges/levies/payments as may be levied or may be payable to the relevant airline/carrier in accordance with such relevant
airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the
relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked. Any
cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account. Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows
The customer must read individual airline specific terms and conditions in order to find out if the ticket
proposed to be booked/purchased is subject to any additional cancellation fee or charge and Vcent Media Pvt
Ltd assumes no liability whatsoever in this regard.
Note : Unless expressly stated otherwise, it is mandatory to contact Vcent Media Pvt Ltd for refunds and the airline will route the refund for your tickets booked on the website, through Vcent Media Pvt Ltd.
The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft.